Check the fees below before issuing Ads Cards or making payments.
For rates marked Set individually for your organization, use your agreed pricing. Your Kolo account manager, the support widget, or [email protected] can help you find those rates.
Fees and Amounts
Fee | Amount | When it applies |
Issuance | Set individually for your organization | A one-time fee charged when a new card is issued. |
Authorization | Set individually for your organization | Each payment that is successfully authorized. |
Monthly maintenance | Set individually for your organization | A monthly fee for keeping a card active. |
Declined payment | Set individually for your organization | Each declined payment attempt, even though the purchase did not complete. |
FX or cross-border | 1.15% by default | A payment involving currency conversion or cross-border processing. The fee is included in the authorized amount. |
Refund | 2% of the refunded amount | A merchant returns funds after a payment has settled. For a partial refund, the fee applies only to the amount refunded. |
Reversal | USD 1.00 per reversal | An authorization is cancelled or voided before settlement. |
Dispute | USD 35.00 per disputed transaction | A formal payment dispute is submitted through the card network. |
Where to Check a Charge
Open the relevant transaction and review its amounts and fee details.
The FX or cross-border fee is included in the authorized amount. It doesn’t appear as a separate fee transaction.
For currency conversion, Visa’s daily exchange rate is used before this fee is added.
The card-issuance charge is recorded as an issuance operation.
Refunds and Disputes
A returned payment doesn’t necessarily return every related fee. Check the terms that apply to your organization.
Before submitting a dispute, review the fee above and ask support about the conditions that apply to your case. See Dispute an Ads Card Payment.
Account deposits, swaps, transfers, and withdrawals are covered in Fees for Deposits, Transfers, Swaps, and Withdrawals.
Need Help?
For a charge you can’t explain, contact us through the support widget or at [email protected] with the Transaction ID and the amount in question.