Your organization’s status determines whether its working sections are available.
Status | What it means |
Pending | Waiting for approval |
Active | Approved — use the features available to your role and account permissions |
Rejected | The application wasn’t approved |
Blocked | Access to the working sections is restricted |
Closed | Permanently closed and can’t be reopened |
Pending
The organization is waiting for approval.
Follow the onboarding steps agreed with your Kolo contact.
If KYB is required, complete the verification flow.
Wait for your Kolo account manager’s approval.
Haven’t spoken with our team? Use the support widget in the product or Help Center, or email [email protected]. See Get Access to Kolo.
Active
The organization has been approved. You can use the features available to your role and account permissions.
If an item is missing, use I Can’t See an Account or Card.
Rejected
This organization’s application wasn’t approved. Contact us if you need clarification or want to discuss your business needs.
Don’t submit repeated registrations without guidance from our team.
Blocked
Access to the organization’s working sections is restricted. Check the message and notifications, then contact us for the next steps.
Restricted dashboard access doesn’t necessarily stop existing card payments. If you need to stop spending, tell our team so the card status can be checked.
Closed
The organization has been permanently closed and can’t be reopened.
If you have a question about an earlier transaction or expected return, contact us with the organization name and Transaction ID.
For voluntary closure, see Close an Organization.
Need Help?
Contact us through the support widget or at [email protected] with your organization name, the status shown, and any message you see.