An account holds the funds used by its linked cards and money transfers. Cards don’t hold a separate balance.
Where: Accounts → select an account to see its supported currencies and assets
Combined balance: a summary in a reporting currency — your assets aren’t exchanged into it
What changed: check the account’s Transactions
Read the Balances
Open Accounts.
Select an account to view its supported currencies and assets.
Good to know: a combined balance expressed in a reporting currency is a summary. It doesn’t mean every asset has been exchanged into that currency.
For how the account selects funds for card payments, see Set Spending Priority.
Check What Changed
Open the account’s Transactions and compare:
Confirmed deposits and outgoing transfers
Card payments and card-issuance charges
Exchanges and their fees
Pending card payments
Refunds and reversals
To inspect an individual operation, use Find and Review Transactions.
Troubleshooting
Issue | What to do |
The balance differs from what you expected | Check that you’re looking at the correct account and currency. When comparing reports, use the same date range. |
A crypto transfer you submitted isn’t in the balance | It may not be credited yet. See My Deposit Hasn’t Arrived. |
Funds are reserved for a card payment | An authorization hold can reserve funds before a payment settles. See Pending Ads Card Payments and Authorization Holds. |
You expect returned funds | |
The balance isn’t visible | Balance visibility depends on your permissions. See I Can’t See an Account or Card. |
Need Help?
Still can’t explain the difference? Contact us through the support widget or at [email protected] with the account, currency, expected amount, and relevant Transaction IDs.