Open the support widget in the product or this Help Center, or email [email protected] to contact our team.
Channel | Where |
Support widget | In the Kolo app and in this Help Center |
Service status |
If You’re New to Kolo
Tell us about your business and how you plan to use the product. The team will explain the onboarding path and what’s needed for access.
Already registered? Include your organization name and sign-in email.
Guides for Common Issues
These guides can help you check a problem before contacting us:
If You Need Help With a Payment or Account
Tell us what you expected, what happened, and when it happened. Include the details that apply:
Organization and account name
Card name and last four digits
Kolo Transaction ID
Amount, currency, merchant, and approximate time
For a crypto transfer: asset, network, transaction hash, and destination address. If the deposit was sent incorrectly, see My Deposit Hasn’t Arrived for recovery conditions
The error message, or a screenshot that doesn’t expose sensitive details
Never send your password, CVV, full card number, authenticator codes, recovery codes, or wallet recovery phrase.
Check Service Availability
Visit Kolo service status for reported incidents and planned maintenance.
Your issue isn’t listed? You can still contact us. An operational status doesn’t rule out a problem with an individual account or transaction.