Use the sign-in method associated with your Kolo login: password, Google, or a configured passkey.
Troubleshooting
Issue | What to do |
Not sure which email to use | Confirm that you’re using the correct sign-in email. If your organization’s Owner or Admin invited you to an existing team, use the email address they invited. See Accept a Team Invitation. |
Forgotten password | Follow Change or Reset Your Password. |
Authenticator unavailable | Use an unused recovery code if you have one. Follow Set Up and Recover Two-Factor Authentication if you can’t complete the second factor. |
Passkey unavailable | Try another sign-in method you’ve already set up. See Set Up and Manage Passkeys. |
A restriction message appears | Contact us with the message and your sign-in email. |
You can sign in, but can’t find your work | That’s an organization or permissions issue rather than a sign-in problem. Follow I Can’t See an Account or Card. |
Creating another login won’t restore access to the original organization.
Need Help?
If you can’t access the product, contact us through the widget in this Help Center or at [email protected]. Include the error message, sign-in email, and approximate time — never send passwords, one-time codes, or recovery codes.