Freeze a card to stop new payment attempts temporarily. Unfreeze it when you’re ready to use it again.
Freeze: stops new payment attempts — temporary
Already authorized payments: not cancelled by freezing
To stop using a card permanently: see Close a Card
Freeze a Card
Open the card.
Open the status or actions menu.
Select Freeze card.
Confirm if prompted.
Review the change in the card’s status.
Unfreeze a Card
Open the frozen card.
Choose the unfreeze action.
Review any message shown and confirm.
Before restoring use, address the reason the card was frozen.
A Card Froze Automatically
For Ads Cards, follow An Ads Card Payment Was Declined. That article explains repeated declines and the checks to make before unfreezing.
Pending Payments and Refunds
Freezing doesn’t cancel a payment that was already authorized. Updates to earlier payments and refunds may still arrive.
Card details may have been exposed? Contact our support team and review the recent transactions. Unfreezing the card doesn’t change its details.
Need Help?
Contact us through the support widget or at [email protected] with the card name, its last four digits, and the Transaction ID of any payment you’re concerned about.