Check the message in the issuance flow first. It can help identify which part of the request needs attention.
Issue | What to do |
The account is missing | Confirm that you’re in the correct organization and have Issue cards on the account. See Manage Access to an Account. |
No BIN is available | Ask an Owner or Admin to check Enable a BIN for Card Issuance. |
The cardholder is missing | Follow Complete or Update a Cardholder Profile to check the required details. If the profile is complete but the person is still unavailable, contact our support team. |
The quantity is too high | Check the total issuance cost and the account’s available funds. Then check the member’s monthly issuance allowance and any card-count limits configured for your organization and BIN. See Organization Limits and Card Issuance Allowances and Ads Cards Limits. |
A spending limit won’t save | The requested amount may exceed a permitted ceiling, or the daily limit may exceed the monthly limit. See Set or Change a Card’s Spending Limits. |
Issuance failed or is still pending | Check whether cards have appeared in the card list before retrying. If the request remains unresolved, contact our support team. |
Don’t share full card details or submit repeated requests while the original result is unclear.
Need Help?
Contact us through the support widget or at [email protected] with the account, BIN, cardholder, requested quantity, time, and the error or status shown.