Kolo reviews each organization before enabling access. You register and create your organization in the Kolo app, and your Kolo account manager approves it through the onboarding path agreed with your business.
Already speaking with Kolo: register in the app and continue in the same organization while it awaits approval
New to Kolo: contact our team first so we can confirm the setup that applies to you
Approval path: with or without KYB — your Kolo contact decides based on your business needs
Already Speaking With Kolo?
Your Kolo contact shares this Help Center and the link to the Kolo app. Open the app and follow Register Your Organization to create your login and organization.
Your Kolo contact will confirm which approval path applies. After registration, you can continue in the same organization while it awaits approval.
New to Kolo?
Contact our team through the support widget in the app or this Help Center, or email [email protected]. Tell us about your business and how you plan to use Kolo.
We’ll discuss your needs, confirm the setup that applies to your organization, and explain what’s needed for approval.
Already registered? Include your organization’s name and sign-in email so we can find your application.
Which Approval Path Applies?
Your Kolo contact determines the path based on your business needs.
Path | What happens |
KYB required | After creating your organization, select Complete KYB for your legal entity. Complete verification, then wait for your Kolo account manager to approve the organization. See Complete KYB for Your Legal Entity. |
KYB not required | Your Kolo account manager reviews and approves the organization after you create it. |
The team will guide you through the path that applies. Contact us if you’re unsure what to do next.
After Approval
Your organization becomes active, and you can use the product features available to your role. Continue with Get Your First Card Ready.
Need Help?
Contact us through the support widget or at [email protected] and include your organization’s name and sign-in email.