Some online payments require an extra confirmation through 3D Secure (3DS). When a code is requested, you can find it in Kolo.
Supported: Ads Cards support 3D Secure
Where to find the code: on the relevant card in Kolo — notifications can help you find the request
Access: depends on your access to the card
Confirm the Payment
Start the payment on the merchant’s site.
When the merchant asks for a code, open the relevant card in Kolo.
Find the 3DS confirmation for that payment.
Check the merchant and amount.
Enter the code on the merchant’s confirmation screen before it expires.
Good to know: a merchant doesn’t request 3DS for every payment. Whether a confirmation appears depends on the payment flow.
Troubleshooting
Issue | What to do |
No code appears | Check that you opened the correct card and that the merchant is asking for a 3DS code. If the request is still missing, contact our support team. |
The code expired | Check whether the payment went through before starting another attempt. If it didn’t, restart the payment only after checking the failure. |
Repeated unsuccessful attempts can trigger the Ads Cards rules in An Ads Card Payment Was Declined.
Need Help?
Contact us through the support widget or at [email protected] with the card’s last four digits, merchant, amount, and time. Don’t send the code itself.