Close an account when you no longer need that budget.
Who can do this: Owner or Admin
Permanent: closure can’t be undone
Cards: every card funded by the account is deactivated
Where: the account → Settings → Danger zone
Closure is permanent and deactivates every card funded by the account. Cards left on the account are deactivated when it closes, and services billing them stop working.
Prepare the Account
Review its transactions, including pending payments and expected refunds.
Move the remaining funds using Transfer Money Between Accounts or Withdraw Money with Send.
Review the linked cards.
Move any cards you want to keep using to another account with Change the Account That Funds a Card.
Close cards you no longer need using Close a Card.
Close the Account
Open the account.
Open Settings.
Find the account-closing action in Danger zone.
Review the conditions and confirmation message.
Resolve any blockers shown, then confirm.
Not sure because of a pending payment or expected refund? Contact us before continuing.
Need Help?
Contact us through the support widget or at [email protected] with your organization, the account name, and any pending payments or refunds.